Refund Returns - Lvma Shop

Thank you for purchasing products from LVMA Electrical. This policy applies to low-voltage electrical products, PV combiner boxes, MCCB, MCB, distribution cabinets, automatic transfer switches and other power distribution equipment bought on our official store.

⚠️ Important Notice: Electrical equipment is industrial goods. Customized models, energized or installed products cannot be returned or exchanged without reason.

1. Eligibility for Return & Exchange

✅ Accepted cases:

Within 7 calendar days after delivery, goods are brand new, unopened, not energized or installed. Original package, accessories, certificates and manuals are intact. Buyer covers shipping cost both ways for non-defect return.
Factory quality defect (non-human damage) within warranty period. Photos/videos are required as evidence for exchange or repair.
Wrong item / wrong specification shipped by us. We will cover shipping cost for replacement.

❌ Not eligible for return or exchange:

Products energized, wired or installed. Scratches or casing damage caused by customer.
Custom-made items, enclosures and tailor-made complete distribution cabinets according to drawings.
Damage from lightning strike, overload, improper operation, normal wear and tear or on-site environment.
Application expired, missing original packaging, accessories, nameplate or certificates.
Clearance samples and exhibition units marked “Final Sale, Non-returnable”.

2. Return & Exchange Procedure

Submit request: Log in your account, open the order, submit return/exchange request, upload photos & videos: package, nameplate, full product view and defect details.
Review: Our after-sales team reviews within 1–2 working days. We will send approval and return address via email or WhatsApp.
Ship back: Pack goods safely and save tracking number. Do NOT send items without prior approval. Cash-on-delivery parcels will be rejected by warehouse.
Warehouse inspection: Our warehouse will inspect returned goods after receipt.
Refund or reshipment:
- Refund: Processed within 3–7 working days after inspection passed.
- Exchange: New goods will be shipped after inspection, new tracking number provided.

3. Shipping Cost Responsibility

Non-defect voluntary return: Buyer pays all shipping fees (both directions).
Our fault (wrong shipment / factory defect): LVMA covers return freight and re-delivery cost.
Customer refused parcel: All round shipping cost will be charged to buyer.

4. Warranty Terms

Standard in-stock electrical items come with manufacturer warranty as stated on product page.
Exchange does NOT reset warranty period. The replaced item keeps the original order warranty start date.
Warranty only covers factory defects. It does NOT cover site installation labor, downtime or consequential loss.

5. General Terms

The sender takes transportation risk during return shipment. Insurance is recommended.
Any dispute shall be settled amicably first. If not resolved, it shall be governed by laws of the People’s Republic of China.
LVMA reserves the right to update this policy. Changes will be posted on this page without individual notification.